Shipping policy

DIZYEDC Shipping Policy
Last updated: September 22, 2026
Thank you for shopping at DIZYEDC. Below is everything you need to know about how your order will be processed and delivered.
  1. ORDER PROCESSING TIME
• All orders are processed and shipped out within 1–3 business days (Monday–Friday, excluding major holidays).

• Orders placed on weekends or public holidays will be processed on the next business day.

• Once your order ships, you will receive a shipping confirmation email containing your tracking number and a link to track your package.
  1. SHIPPING RATES & DELIVERY ESTIMATES
We ship worldwide from our warehouse. All prices are in USD.
United States (Standard)

• Free shipping on orders over $50

• Orders under $50: $4.99 flat rate

• Estimated delivery: 7–14 business days
Canada, United Kingdom, Australia & European Union

• Flat rate: $9.99

• Estimated delivery: 14–25 business days
Rest of World

• Flat rate: $12.99

• Estimated delivery: 15–30 business days
Please note: delivery times are estimates provided by the shipping carrier and start from the date your order leaves our warehouse, not from the date you place the order.
  1. ORDER TRACKING
• A tracking number will be sent to your email as soon as your order ships.

• Tracking information may take 2–3 business days to become fully active in the carrier's system.

• Track your order anytime by visiting: https://dizyedc.com/pages/track-your-order
If you have not received a tracking number within 5 business days after placing your order, please contact us at support@dizyedc.com with your order number.
  1. CUSTOMS, DUTIES & TAXES
• For international orders, the recipient is responsible for any customs duties, import taxes, VAT, or brokerage fees charged by the destination country.

• These charges are not included in the product price or shipping cost and are collected separately upon delivery.

• We are not responsible for delays caused by customs inspections or holds.
  1. LOST, STOLEN OR MISSING PACKAGES
• If your package shows as "delivered" in the tracking system but you have not received it, please:
  1. Check with family members, neighbors, or your building's mailroom / front desk.
  2. Look around the delivery location (porch, side entrance, garage).
  3. Contact the shipping carrier directly using your tracking number.

    • If the package is still missing after 7 days from the delivery scan, please reach out to us at support@dizyedc.com. We will work with the carrier to file an investigation and, where confirmed lost, offer a replacement or a full refund.
  1. DELAYED ORDERS
• In the rare event that your order does not arrive within the estimated delivery window (plus 5 additional business days), please contact us. We will open an investigation with the carrier and either reship your order or issue a full refund.
  1. WRONG OR DAMAGED ITEMS
If you receive an incorrect item or a product arrives damaged, please email us at support@dizyedc.com within 7 days of delivery, including:

• Your order number

• Clear photos of the item and packaging
We will arrange a free replacement or a full refund (including shipping costs) as quickly as possible.
CONTACT
For any shipping-related questions, email us at support@dizyedc.com. We respond within 24 hours on business days.